939win Privacy Policy – How Your Personal Data Is Handled

1. Introduction

This Privacy Policy applies to all users of the 939win platform, including the website at 939win.app and the 939win mobile app. When you register an account or use any feature of the platform — including sports betting, casino games, deposits, withdrawals, Bingo and Fish Games — you are providing 939win with certain personal information. This policy describes exactly how that information is handled.

By creating a 939win account, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, please do not register or continue using the platform.

2. What Personal Information We Collect

939win collects personal information at several points during your use of the platform. The main categories are:

Registration information

• Your full name as it appears on your identity document
• Your mobile phone number (used as your primary identifier and for account recovery)
• Your date of birth (to verify that you are aged 18 or above)
• Your email address, if provided during registration

Identity verification documents

• A copy of your CNIC (Computerised National Identity Card) or equivalent valid ID
• A selfie or photo for facial matching, where required
• Proof of address, in cases where extended verification is needed

Payment and transaction data

• Your JazzCash or Easypaisa mobile number used for deposits and withdrawals
• Bank account details (account title and IBAN) where bank transfer is used
• Transaction reference numbers and amounts associated with deposits and withdrawals

Platform usage data

• Bets placed, games played, bonus offers used and session duration
• Device type, operating system and browser or app version used to access 939win
• IP address and general geographic location derived from it
• Log data relating to errors, platform interactions and support conversations

3. Why We Collect Your Information

Each type of data is collected for a specific operational reason. The table below maps the data type to its purpose:

939win does not use your personal data for targeted advertising on third-party platforms, profiling for commercial sale or any purpose unconnected with operating your account on this platform.

4. Payment Data and Financial Information

Given that 939win processes real PKR transactions via JazzCash, Easypaisa, Raast, Bank Transfer and other channels, payment data is handled with particular care. When you make a deposit or request a withdrawal, the following applies:

• Your payment method details are used solely to process the specific transaction you have initiated.
• Full debit or credit card numbers are not stored on 939win systems. Card transactions are processed through a payment gateway that handles and secures card data according to standard payment processing requirements.
• JazzCash and Easypaisa mobile numbers linked to your account are stored to enable withdrawal processing back to the correct account. These details are not used for any purpose other than transaction processing.
• Bank account details provided for IBFT or bank transfer withdrawals are stored against your account record for processing purposes only.
• All payment data is handled over encrypted connections. Transmission of financial information to 939win's systems is secured using standard transport layer security protocols.

5. Cookies and Tracking Technologies

The 939win website uses cookies and similar tracking technologies to make the platform function correctly and to improve the experience for users. Cookies are small data files stored in your browser when you visit the site. They do not contain personally identifiable information by themselves.

939win uses the following types of cookies:

• Essential cookies: Required for the platform to work. These maintain your login session, remember your preferences within a session and ensure the platform's core functions operate correctly. These cannot be disabled without affecting platform functionality.
• Performance cookies: Collect anonymised data about how the platform is used — which pages are visited most frequently, how long sessions last and where errors occur. This data is used to improve platform performance and is not linked to individual user identities.
• Functional cookies: Remember preferences you have set, such as language or display settings, across sessions so you do not need to reconfigure them each time you visit.

Most browsers allow you to manage cookie preferences through browser settings. Disabling essential cookies will affect your ability to use the platform. Disabling performance and functional cookies will not prevent access but may affect your experience.

6. Third-Party Data Sharing

939win shares personal data with third parties only where it is necessary to operate the platform and deliver the services you have requested. The categories of third party that may receive data, and the reason for sharing, are as follows:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer partners receive transaction data necessary to process deposits and withdrawals. These providers operate under their own privacy and security policies.
• Identity verification providers: Where document verification is required, a third-party identity verification service may process a copy of your ID document and photo. This is done solely for the purpose of confirming your identity and age.
• Technology and infrastructure providers: Cloud hosting, database and platform infrastructure providers may have access to stored data as part of the services they provide to 939win. These providers are contractually bound to maintain data confidentiality.
• Fraud prevention and security services: Transaction monitoring and anti-fraud services may receive relevant transaction and device data to identify and prevent fraudulent activity.

939win does not share personal data with advertising networks, social media companies, or any party whose purpose is unconnected with operating the 939win platform.

7. How Long We Keep Your Data

939win retains personal data for as long as is necessary for the purposes outlined in this policy. Specific retention periods depend on the type of data:

• Account registration data and identity documents are retained for the duration of your account and for a period after account closure for anti-fraud and record-keeping purposes.
• Transaction records — including deposit and withdrawal history — are retained for a minimum period to support dispute resolution and financial record requirements.
• Support communications are retained for the period necessary to resolve the relevant query and for a short period thereafter in case the same issue recurs.
• Device and session log data used for security purposes is retained for a shorter rolling period and then deleted or anonymised.

When data is no longer required for any active or legitimate retained purpose, it is deleted or anonymised so that it can no longer be linked to an individual.

8. Security Measures

939win applies a combination of technical and administrative measures to protect personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data in transit using standard transport layer security (TLS) on all web and app connections.
• Access controls that restrict employee access to personal data on a need-to-know basis, with access logs maintained.
• Secure server infrastructure hosted with providers that maintain industry-standard physical and network security controls.
• Regular internal review of data handling practices and access permissions.
• Two-factor authentication options available on user accounts to reduce the risk of unauthorised login.

No system is entirely immune to security incidents. If 939win becomes aware of a data breach that affects your personal information in a material way, you will be notified through the contact details associated with your account.

9. Your Rights Over Your Personal Data

You have the following rights in relation to the personal data 939win holds about you:

• Right of access — You can request a copy of the personal data 939win holds about you. Contact support with your request and we will respond within a reasonable timeframe.
• Right to correction — If any personal data held about you is inaccurate or out of date, you can request that it be corrected. For example, if your name was recorded incorrectly during registration, you can ask for this to be fixed.
• Right to deletion — You can request that 939win delete your personal data. This right applies in certain circumstances — for example, where the data is no longer needed for the purpose it was collected. Where retention is required for legal or financial record-keeping reasons, deletion may be limited to non-essential data.
• Right to object — You can object to your data being used for specific purposes, particularly where that use is not strictly necessary for operating your account.
• Right to data portability — You can request a copy of your data in a structured, machine-readable format where technically feasible, so that you can move it to another service if you choose.
• Right to close your account — You can request that your 939win account be closed at any time. Account closure does not automatically result in immediate deletion of all associated data, as retention requirements apply as described in Section 7.

To exercise any of these rights, contact the 939win support team via the in-platform live chat or by emailing [email protected]. Please include your registered mobile number in your request so the team can locate your account securely.

10. Minors and Age Policy

939win is strictly for adults aged 18 and above. The platform does not knowingly collect or retain personal data from anyone under the age of 18.

If it is discovered that an account was opened by someone under 18, the account will be closed immediately, all activity on it will be voided and any personal data collected will be deleted as promptly as practically possible, retaining only what is necessary to document the closure.

If you believe a minor has registered on the platform using your details or without your knowledge, contact 939win support immediately so the account can be investigated and closed.

11. Updates to This Privacy Policy

939win may update this Privacy Policy from time to time to reflect changes to the platform, new payment methods, updated data handling practices or other operational changes. The "Last Updated" date at the top of this page will be revised whenever material changes are made.

If significant changes are made to how personal data is used, 939win will take reasonable steps to communicate those changes — for example through a notification on the platform or an update message sent to your registered contact details. It remains your responsibility to review this policy periodically. Continued use of 939win after an update has been published constitutes your acceptance of the revised policy.

12. Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information has been handled, please get in touch with the 939win support team.

Support is available 24/7 via in-platform live chat. You can also email [email protected] — include your registered mobile number and a clear description of your query so the team can respond efficiently.

939win aims to respond to privacy-related requests within five business days in most cases. For complex requests — particularly deletion requests involving multiple data types — it may take slightly longer, and we will keep you informed of progress.